1. Why are my photos not being accepted or unable to upload?
Our system requires photos to be 1MB or smaller for uploading. Please make sure your photos are at the acceptable file size before trying to upload them to our app. If your photo has been denied and rejected after, please make sure you adhere to our policy on members photo. To ensure your photo(s) are accepted, make sure they are clear (no hats, sunglasses, too distant, altered by 3rd party app), clean (no nudity, sexually explicit, graphic) and concise (alone, headshots, etc.).
2. How can I cancel my subscription?
If you have a newer version of the app you can cancel directly on RBL in the Subscription area. If you have an older version of RBL you can submit a cancelation request by email to email@example.com within 24 hours before your subscription renews. Once received we will deactivate your reoccurring subscription and you will not be billed going forward.
3. How can I deactvate my account?
You can deactivate your account in Change Settings from the menu section of the app once your account has been approved.
4. Why do I have to wait to be accepted?
We know how annoying it is to join a dating app or website only to be contacted by spam, fake and scam accounts. We know you are only here to communicate and meet real people. So to ensure the legitimacy of new members we manually approve all new accounts. Yes, it is a lot of work but you are worth it.
5. How do I stop a member from messaging me?
You can simply block a member if you wish for the member not to be able to view your profile or communicate with you.
6. How can I contant app support?
Send us an email to firstname.lastname@example.org. Please make mention of your username when you contact us.
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